Qualifying Products

All products on our website that are specifically adapted to aid disability or for the chronically sick are eligible for VAT relief.

These products are only available at zero-rate VAT when purchased directly by an individual for their 'domestic or personal use'. In order for us to meet "yours and our" obligations to Customs & Excise, and in order to avoid paying VAT on certain items, you will be required to sign a simple declaration form at the checkout that confirms that you are eligible to receive goods which are zero-rated.

Please note we are only able to exempt VAT from the actual goods, all delivery charges will attract VAT as normal.

Your final shopping cart price will include VAT for all items that are not eligible for relief.

Who is eligible?

The zero-rating of goods and services for a chronically sick or disabled person depends in part upon the status of the recipient.

What does ‘chronically sick or disabled’ mean?

A person is ‘chronically sick or disabled’ if he/she is a person with a:

  • physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities
  • condition which the medical profession treats as a chronic sickness, such as diabetes, parkinsons, dementia, or a chronic illness which necessitates a complicated medication regime.

It doesn’t include an elderly person who’s not disabled or chronically sick or any person who’s only temporarily disabled or incapacitated, such as with a broken limb.

If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.

You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in your declaration.

A frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb does not qualify for VAT relief.

If you are in doubt you should call your local Customs office or call the National Advice Service on 0845 302 02 03.

How do I claim?

To claim VAT relief please do as follows:

  1. To claim vat exemption please choose the VAT exempt 'ADD TO CART' button on the product page
  2. Complete the declaration at checkout.


We are required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility. If you are in any doubt whether you qualify for VAT relief, click here here to email our customer services or call us on +44 (0) 2392 470001.

Alternatively, you may want to look for more information on the 'www.gov.uk' website VAT relief on products and services for disabled people which provides further information.

If you would like to place your order by telephone and intend to claim VAT relief, we will only be able to dispatch your order once we have received a signed declaration.

We will process your order at the retail price quoted on your order less the VAT element.

Completing your declaration.

You must be sure of your eligibility for VAT relief before completing the declaration. You can order on behalf of another person and complete the form accordingly.

You must be sure of your eligibility for VAT relief before completing the declaration. Section 39.2 of the VAT Act 1983 provides for severe penalties for anyone who makes use of a document which they know to be false for the purposes of obtaining VAT relief.

Important Information

  • The goods ordered must be for personal or domestic use only.
  • The VAT relief does not apply to the posting and packaging charges.
  • We retain the completed form for presentation to the VAT office. It will not be used for any other purpose.